Legal Notice | Burlington Garage Door Company & Dealer

Toll Free: (866) 414-7725
Phone: (905) 681-0100

Online Privacy Policy

1. General

Garaga Inc. (“Garaga”) owns and manages this website (the “Website”). We respect your privacy and value our relationship with you. In addition to this Privacy Policy, your visit to this Website is subject to specific Terms and Conditions, accessible here.

This Privacy Policy describes the types of personal information we collect on this Website, how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information.

If you do not consent to the terms and conditions respecting our collection, use and disclosure of personal information set out in this Privacy Policy, please do not use the Website.

Please note that this Privacy Policy governs only the collection, use and disclosure of personal information collected through the Website. It does not govern any other information or communications that may reference Garaga.

2. Personal Information Collected

You may choose to provide us with personal information when you visit the Website. For example, you may be asked to provide certain information, including your name, mailing address, email address, country of residence, company, company address, telephone number and fax number, when you decide to contact or otherwise engage with us through one of the various means available on the Website.

Please do not provide us with the personal information of third party individuals in the course of your use of the Website, without obtaining their express consent for such a disclosure.

3. Cookies and Other Information Respecting Website Use

Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies to help us understand which areas of our Website are useful and which areas need improvement, which assists us in planning for future improvements to the Website. You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take full advantage of all of the features of our Website.

Our Website may also use a technology called "tracer tags" or "Web Beacons". This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.

We collect the IP (Internet protocol) addresses of all visitors to our Website and clickstream and other related information such as the websites you visit immediately before and immediately after visiting our website, page requests, browser type, operating system, the internet service provider you use and average time spent on our Website. We use this information to administer our Website, monitor and improve our services and our Website, determine how our Website is being used, identify popular areas of our Website and analyze trends and usage patterns.

4. Limited Collection, Use and Disclosure

We will limit the collection of personal information to that which is reasonably required to fulfill the purposes for which it is collected.

We will collect, use and disclose personal information about you for the following purposes, as may be applicable to the Website you are using: (i) answering general inquiries regarding our products and activities and/or those of our dealers and affiliates, (ii) provide you with a product quote, (iii) process your order submitted to us through a dealer (iv) process your request to become a Garaga dealer, (v) process your request for a lunch-and-learn session or information binder, (vi) process an employment application submitted to us, (vii) submit an advertisement opportunity, (viii) obtain a Garaga.NET User Account, or (ix) receive technical support by email. We shall inform you of any additional purposes for which your personal information may be used or disclosed in the future, before any such use or disclosure occurs.

We may use your personal information to communicate to you, from time to time, information about our products and our partners’ products, as well as other company-related news. Further to Section 6 below, you may unsubscribe from such communications at any time.

Personal information may also be shared internally and with our dealers and affiliates in order to allow us to adequately respond to your inquiries, communicate with you for the purposes described herein or otherwise assist you, as described above.

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, and will delete or destroy same once those purposes have been achieved and the personal information is no longer necessary.

5. Accuracy of Your Personal Information

In order to assist you in a professional manner, the personal information that we collect must be accurate, complete and current. You may access, update and correct any inaccuracies in your personal information that is in our control and custody by sending an email to info@garaga.com.

6. Withdrawal of Consent to Collection, Use and Disclosure

You may withdraw your consent to the collection, use and disclosure of your personal information at any time by emailing us at info@garaga.com. However, in the event you withdraw your consent, we may not be able to continue to respond to inquiries, process any requests submitted to us, or otherwise assist you in connection with the Website.

With respect to marketing communications in particular, you may choose whether or not you would like to receive such communications from us or our dealers and affiliates. You may change your preferences with respect to marketing communications at any time by clicking the "unsubscribe" link at the bottom of each email you receive from us, our dealers or affiliates, or by emailing us at info@garaga.com and specifying that you no longer consent to receiving email, direct mail and/or phone communications.

7. Personal Information We Disclose and To Whom We Disclose It

We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent. In addition, we do not sell or otherwise disclose personal information about visitors to the Website except as described herein.

Service Providers. We may retain other companies and individuals to perform functions on our behalf in a manner consistent with this Privacy Policy, including but not limited to, as applicable, customer support specialists and webhosting companies. We require third party service providers to respect the confidentiality of personal information and all legal requirements under applicable Canadian federal and provincial privacy legislation, and to agree to contractual requirements that are consistent with this Privacy Policy. Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy, and only for the specific purposes for which we supply it to them.

Compliance with Law. We, our dealers, affiliates and third party service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or as otherwise required by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims, as otherwise permitted by law.

8. Security of Personal Information

We protect your personal information by using safeguards appropriate to the sensitivity of the personal information. We use physically secure facilities, industry standard security tools and practices, and clearly defined internal policies and practices. Security measures are in place to protect the loss, misuse and alteration of the personal information under our control. Personal information is stored in secure environments that are not available to the public (e.g., restricted access premises, locked rooms and filing cabinets). To prevent unauthorized electronic access to the personal information, any information that is stored in electronic form is protected in a secure electronic and physical environment.

9. Transfer of Personal Information to Other Countries

In some circumstances, personal information may be processed and stored outside of Canada by us, an affiliate or a third party service provider, and such personal information may be subject to disclosure in accordance with the laws applicable in the jurisdiction in which the information is processed or stored. These laws may not provide the same level of protection as Canadian privacy laws.

10. Third Party Links

The Website may contain links to other websites that we do not own or operate. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. The linked websites may have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

11. Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. To ensure that you are informed of our most up-to-date privacy terms, we suggest that you periodically consult this Privacy Policy page.

12. Accountability

We are accountable for all personal information in our possession or control. We have established policies and procedures aimed at protecting personal information. We have taken great measures to ensure that your visit to the Website is an excellent one and that your privacy is respected. If you have any questions, comments or concerns about our privacy practices, or wish to challenge same, please contact our Privacy Officer by email at info@garaga.com or by telephone at 1 800 464 2724 from the U.S. and Canada, or 1 418 227-2828 if calling from elsewhere in the world.

To contact us:
Garaga Inc.
8500 25th Avenue
St-Georges, Québec
Canada G6A 1K5

You can contact us by e-mail at info@garaga.com
You can contact us by phone at (418) 227-2828.
You can unsubscribe at any time from our mailing list by clicking on this link.

Revised September 11th, 2014